The small print, in plain English
Terms & privacy
Who runs this
The REAL DG training library is run by Emma Cantrell (REAL DG). You can reach me about anything on this page at emma@realdg.co.uk.
What you are buying
Paid resources are sold as a personal licence, or a team licence covering the number of people shown at checkout. You can watch, download and use the material inside your own organisation. Please don't resell it, share it publicly or use it to run your own paid training without asking me first.
Free resources
Free resources unlock with your email address. You get the same personal use rights as a paid licence. No card, no catch.
Payments
Card payments are processed by Stripe. I never see or store your card details. Your access link is issued as soon as your payment is confirmed, and a receipt is emailed to you.
Refunds
If something isn't what you expected, email me within 14 days and we'll sort it out. Digital resources you have already downloaded or worked through are usually non-refundable, but I would rather have a conversation than a complaint.
Who helps me run this
Stripe takes the payments, and Base44 hosts the website, your library and the emails I send. Each of them only gets what it needs to do that job.
Your details
I keep your name, email address, organisation if you give it, and what you have unlocked or bought so I can give you access and keep in touch. If you tick the marketing box you'll get occasional emails; every one has a one-click unsubscribe. You can ask me to delete your record at any time by emailing emma@realdg.co.uk.
Why I keep your details
To give you access to what you have unlocked or bought, which is needed to provide the service, and to send you occasional emails only if you have opted in, which is consent.
How long I keep them
For as long as you have resources in your library, or until you ask me to delete them. Marketing consent is removed the moment you unsubscribe.
Your rights
You can ask to see, correct or delete your data at any time. If you're unhappy with how I've handled it, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies and tracking
This site uses the minimum needed to keep your library working and to take payments. I don't sell your data to anyone.
This page is a plain-English summary, not a substitute for legal advice.